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Customization Process
Client Acquisition
Key/Target Account Development
Inside/Counter Sales
Sales Management
Custom Management Programs
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Inside/Counter Sales
Inside Sales, Counter Sales, and Customer Service Professionals
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This module was designed to provide participants with techniques on how to consistently treat customers in such a way that they feel that “We care about their business”; and when they have a problem, that “We are trying to help”. The module is presented as one (1) one and one-half (1 ½) day session.
- Attitude
- Telephone Etiquette
- Questioning Techniques
- Listening Techniques
- Measuring Customer Satisfaction
- The Cost of Quality
- Handling Complaints
- Time Management
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